Last updated at 01-10-2023.
The Borrowed Couture does not offer refunds for incorrect sizing, style issues, or change of mind. However, if you receive a hired item that’s not as described or faulty, please reach out to our Customer Support team within 4 hours of receiving your order and we will be more than happy to assist you.
– Credit notes are valid for 12 months from the date of cancellation, and any shipping or backup dress fees will be deducted from the credit note if the cancellation is made after dispatch.
– If you encounter a size or style issue with your rental item, reach out to our customer support within 24 hours of receiving it, and they’ll assist you with a style exchange or credit note (minus shipping and backup dress fees). Additional shipping charges may apply for exchanges.
– For a booking cancellation and credit note request, please contact us via our email below and our customer support team will then get in touch to arrange the credit note for you: